PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you submit a contact/other form, send an inquiry, or make a purchase from www.p3gqa.com (the “Site”). This policy applies to all data collected through our website and services, including exam registration and training activities. Your privacy is extremely important to us, and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely by our payment providers, such as Stripe, Wise, Banks etc.), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders or requests/inquiries placed through the Site (including processing your payment information, arranging for servicing your requests, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We don’t share your Personal Information with third parties unless it is to help us service your requests and requirements when we use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site; you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Entities Involved in Processing Personal Data

P3GQA Ltd, registered in the United Kingdom, is the primary data controller under the UK General Data Protection Regulation (“UK GDPR”). In the course of delivering our services, including certification, training, and course administration, we may share your personal data with trusted third parties, such as exam delivery platforms, payment processors, and international training partners.

These third parties may be located in the United Kingdom, the European Economic Area (EEA), Australia, the Middle East, Canada, or other jurisdictions. All such entities are contractually required to handle your personal data in accordance with this Privacy Policy and applicable data protection laws.

Where personal data is transferred outside the UK or EEA to countries that do not benefit from an adequacy decision, we implement appropriate safeguards such as:

  • UK-approved Standard Contractual Clauses (SCCs),

  • International Data Transfer Agreements (IDTAs), or

  • Binding corporate rules or other legally recognised mechanisms.

When acting as a data processor on behalf of another organisation, P3GQA adheres to the same high standards of data protection, confidentiality, and accountability as required under UK GDPR and other relevant regulations.

Use of Third-Party Exam Platform: Mercer | Mettl for Exam Administration
To deliver online certification exams, we use Mercer | Mettl, a third-party exam delivery platform. When you register for an exam, we share your first name and email address with Mercer to enable access to the examination platform. Mercer then collects additional information directly from you, including:

  • Identity verification documents (e.g., passport or ID);

  • Webcam and screen recordings during the exam;

  • Browser activity and behavioral analytics to ensure exam integrity.

Mercer processes this data solely on our behalf and in accordance with applicable data protection laws. They act as a data processor under the UK GDPR and are contractually bound to maintain strict confidentiality and security. Mercer’s platform is hosted securely with encryption in transit and at rest, and the company holds ISO 27001 and SOC 2 certifications.

Mercer does not sell your data or use it for any marketing purposes. For more information, you can refer to their privacy notice here: https://mettl.com/en/privacy-notice/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by sending us an email to info@p3gqa.com

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS UNDER UK/EU GDPR

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below:
 info@p3gqa.com

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including but not limited to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@p3gqa.com or by mail using the details provided below:

128 City Road, London, EC1V 2NX

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