P3GQA Terms & Conditions

1. Definitions

  • Client: The person or organization purchasing services or registering for events/exams.

  • Delegate: The individual attending a course or event, including exam candidates.

  • Course: Any online or virtual training session, workshop, or event.

  • Exam: Any certification exam administered by P3GQA or a third-party partner.

  • Credit: A non-refundable amount retained by P3GQA to be used against future services within one year.

  • Working Days: Monday to Friday, excluding UK public holidays.

2. Payment Policy

Payment is due in full at the time of purchase of:

  • Publications (Digital or Hard Copies) 
  • Exams & Bundles that include an exam
  • Events that commence in less than 14 working days

Other payments are due at registration or within 14 days of invoice, depending on the type of product/service purchased. All payments are automatically processed in GBP via approved payment methods (Card Payments or Bank Transfers), however, payments in other currencies might be made available on a case-by-case basis. P3GQA reserves the right to charge late payment fees in accordance with statutory interest rates.

3. Cancellation & Substitution: Events/Courses

  • Delegate substitutions are allowed at any time by written request.

  • Cancellations made more than 14 working days before the course will receive a 100% credit valid for one year.

  • Cancellations made between 7-14 working days before the course may incur a 50% administrative fee.

  • No credits or refunds are available for cancellations made within 7 working days of the event.

  • In the event of postponement, delegates will be rebooked or credited. If unable to attend the new date, clients will receive a full credit valid for one year.

4. Cancellation: Exams

  • Once your exam access code has been sent to you, the exam fee cannot be refunded. At checkout you ask us to send the code straight away and confirm that you lose your right to cancel once it has been sent.

  • Before the code is sent, exam bookings may be cancelled or rescheduled with no penalty if written notice is provided more than 14 days in advance.

  • Cancellations within 14 days are non-refundable.

  • No-shows are considered cancellations and are non-refundable.

5. Cancellation: Publications

  • E-books: once your e-book access code has been sent to you, the purchase cannot be refunded. At checkout you ask us to send the code straight away and confirm that you lose your right to cancel once it has been sent.

  • Paperbacks are fulfilled and dispatched by TSO (The Stationery Office). Returns are handled under TSO’s returns policy: contact TSO Customer Services at esupport@tso.co.uk or +44 (0)333 200 2425. Damaged copies are replaced free of charge if reported to TSO within 5 days of delivery.

  • This does not affect your statutory rights.

6. Program Change Policy

Speakers and topics are confirmed at the time of publishing. However, P3GQA reserves the right to change program content, instructors, or event timing where necessary. Material changes will be communicated in writing. Such changes do not entitle clients to a refund unless the change is deemed significant (e.g. major shift in course content or delivery mode).

7. Exam Retakes & Appeals

Candidates may retake failed exams for an additional fee. The number of retake attempts and cooling-off periods may vary based on the exam scheme. Requests for re-marking or result appeals must be submitted within 7 days of receiving results and may be subject to an administrative fee.

8. Force Majeure

P3GQA shall not be held liable for cancellations or delivery failures due to events beyond its reasonable control, including but not limited to acts of God, war, pandemics, strikes, or extreme weather. In such cases, services may be rescheduled, or credit issued. No refunds will be granted.

9. Liability

P3GQA’s total liability is limited to the fees paid for the specific service in question. We accept no responsibility for indirect, incidental, or consequential damages, including but not limited to loss of business, profits, or data.

10. Jurisdiction & Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

11. Data Protection & Privacy

All personal data is handled in accordance with our Privacy Policy. By registering for a course, purchasing services, or scheduling an exam, you consent to P3GQA sharing necessary personal data with authorized partners, including exam delivery platforms, under GDPR-compliant agreements.

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